Tag Archive: advertising

Marketing A Misunderstood Product

Marketing A Misunderstood ProductMarketing A Misunderstood Product
What do you do if your business, product or service is something hardly anyone is aware of or understands? Or worse yet, if it is something they are afraid of or want to avoid?

My answer is three-fold.

First, focus on the SOLUTION you are providing

What is the primary problem your prospects have that you can solve? Do they have pain you can relieve? Do they have an ailment or affliction you can cure? In these cases, you are not selling your “scary” or “misunderstood” product or service, you are selling pain relief or healing.

It is imperative you look at what you are selling from your prospects’ perspective and talk about it terms of a solution for them.

Second, understand your competitive advantage

You must understand how what you sell stacks up against the other options your prospects have. Is it superior? Do the effects last longer? Is it safer? Is it cheaper? The list of questions could go on forever.

In the end, you must be able to clearly communicate to your prospects how you can help them in a way no one or nothing else can. This makes your “scary” or “misunderstood” product or service the only logical alternative for them and will help to overcome any obstacles or fear they may have. It simply becomes THE best solution for the problem the have.

Third, undertake an educational marketing effort

Through your web site, a newsletter or ezine, special reports, tele-seminars and presentations, or other free information products and services, you have an excellent opportunity to educate your prospects about your product or service and to dispel any fears or misconceptions they may have.

You may even want to enlist testimonials from satisfied clients. People very often believe what others say about your business more than what you say. If you don’t yet have clients to gather testimonials from, treat some friends or colleagues to your product or service and ask them to provide you with testimonials in exchange. It’s a great way to get your business off to a great start!

In A Small Business, You Must Be Single Minded

In A Small Business, You Must Be Single Minded
You’ve read about the importance of being courageous, rebellious and imaginative. These are all vital ingredients in an effective advertising campaign. However, they must be tempered with the most important ingredient of all—strategy.

As long as the advertising industry has been in existence there has been debate about whether advertising is art or commerce. Quite frankly, this kind of divisive argument is a waste of time and has only helped to diminish what little respect the industry has earned through the years. Besides, the answer is simple. Advertising is the art of commerce.

It can’t be pure art because pure art won’t engage the consumer on behalf of the brand. Art can certainly get people’s attention, but it rarely causes them to take action. If the consumer is not actively engaged, the brand won’t grow. If the brand doesn’t grow, the company won’t profit. And if the company ceases to make a profit, it dies and takes its brand with it.

On the other hand, advertising can’t be mere commerce because capitalism, in and of itself, is not pretty. It doesn’t make people sit up and take notice. Pure commerce deals with the exchange of money for goods and services. How boring is that. Besides, you don’t want to encourage simple commerce. You want to promote branded commerce. That is what makes strategy so important.

Let’s be clear. We’re talking advertising strategy. Advertising is not marketing. Marketing involves several disciplines including product, pricing, packaging, distribution, customers and promotions (which encompasses public relations, advertising, point-of-sale, direct marketing, e-marketing, etc.).

If your ad agency can’t tell the difference between marketing and advertising strategy, run like hell. You’re liable to waste a lot of money. Now some agencies do understand the balance between the broader marketing picture and the narrow, targeted advertising scope. If they are capable and comfortable operating in both realms, they will be a very valuable partner to you.

The importance of a strong ad strategy can’t be stressed enough. Creating ads without strategy is like throwing a ping pong ball at a speeding car in a wind storm. There is little chance you will hit your target.

With a sound advertising strategy, however, even a company with a limited budget can compete against deep-pocketed competitors. Such is the power of the single idea that remains constant over time. This, my friend, is the essence of long-term branding.

You must start by knowing to whom you are speaking and to whom you should be speaking. What are their hot buttons? What kinds of things are they paying attention to (art)? What would make them want your product or service (commerce)? What kind of life do they lead? What are some of their daily hassles? Can your product or service help with any?

The key, of course, is to begin thinking about your customers and potential customers. Focus on their needs instead of your own. By offering solutions to their needs, you will fulfill your own profit needs. It doesn’t work the other way around. Trust me.

Only after you know your audience, should you start thinking about how to communicate with them. Because only then will you know how and where to reach them.•

This article introduced the fourth of twelve steps. Challenge yourself, your staff and your advertising agency to revolutionize your ad program. If you missed a previous step, contact the author for a complimentary copy. And, remember, every revolution begins with just one step.

Getting Your Business Noticed

Getting Your Business Noticed
Many people will tell you that to get your web site noticed you need to ‘optimize’ your site for the search engines. You are then led up a path where you have to keep changing your web site as the search engines change their ways of listing things. As fast as you ‘optimize’ your site, Google and the others have moved the goalposts, meaning you have to keep optimizing over and over again.

Now consider some facts. Most people in the world are not users of the Internet. Let’s repeat that. The vast majority of people who you want to reach don’t use the Internet. It doesn’t matter how well you optimize your web site, they simply will never find it.

Here’s another fact. Some of the best Internet marketers make most of their sales ‘offline’. They sell their books, CD-ROMs and so on at seminars, workshops and conferences. Indeed, for many ‘Internet marketers’ these ‘offline’ sales represent the bulk of their income.

So what do these facts tell us? They show us that ‘offline’ promotion is more important than online promotion. You may be able to optimize your web site to get high rankings in a search engine. But that doesn’t mean you’ll reach the vast majority of people who could buy your product or use your information.

This was confirmed recently by one study that showed most people go to an Internet address (URL) after having read it in a newspaper or magazine, been given it by a friend or colleague, or having heard it being mentioned by someone speaking at a meeting or on TV. In other words, it seems that significant numbers of people who get to your web site will do so having heard the URL somewhere outside the Internet.

You can get many people visiting your web site, even if you are not ranked highly by the search engines. You can do this in two main ways:

1. Write articles for use in regular publications – newspapers, magazines and so on. Always include your URL in the article and you’ll get millions of people to notice your web site address.

2. Speak at every opportunity. Make presentations to business clubs, chambers of commerce, local societies – you name it, you should speak at it. Every time you speak, announce or your web site address.

Although these are the two principal ways of gaining offline publicity for your web site, don’t neglect your business stationery, posters, car stickers and so on. The more your web site address is visible outside the web, the more visitors you will get regardless of how kind the search engines are to you.

Building Referrals Builds Profits and is The Best Customer

Building Referrals Builds Profits and is The Best Customer

Referrals are the key to exponential and cost-efficient business growth.

Supply a topnotch product… let your customers know how advantageous your brand is… and provide exceptional service.
Do that and you’ll encourage customers to willingly send their families, friends, acquaintances, and business associates your way.

There’s no easier sale than the sale made to a “pre-sold” prospect. This kind of favorable condition can only arise as a result of the shared enthusiasm from another delighted buyer. Word-of-mouth advertising generates top quality referrals. As a marketing tool, it simply can’t be beat. Word of mouth promotion cannot be purchased for any amount of money… it can only be earned.

Referrals happen when one friend willingly shares information with another. What makes referrals so effective is that no true friend would recommend a business, service, or product that they didn’t completely approve of themselves.

The foundation for building your business with referrals is a solid product or service — one that not only meets, but exceeds your advertising claims. One way to achieve customer satisfaction is to “under promise” and “over deliver”.

It doesn’t mean you should weaken your advertising materials. Simply focus on providing more for you customers – more than you promise. That’s another formula for success. People are always thrilled to get a little something extra with a purchase they’re already happy about.

Write powerful sales copy that clearly positions your product as the overwhelming favorite. Make a huge promise… and deliver even more.

Treat your customers as the most important component of your business. Customers are vital to your success – even to your very existence. People want to be treated fairly, with respect, and courtesy. The golden rule still applies – treat people the same way you like to be treated. Remember, nobody likes to wait beyond a reasonable amount of time for an order to be filled.

When you get in the habit of delighting customers, you’ll find that people are only too happy to tell others. As word spreads about your product or service, you’re business is propelled to new heights.

Your success in business is predicated on your ability to satisfy customers, and to continuously grow your customer base. In all your communications with customers, you need to encourage them tell others about all the benefits your product or service offers.

Let loyal buyers know that you’re always seeking new customers. Remind readers that you’ve built your business by thoroughly satisfying customers and having those customers tell others in turn.

Ask buyers if they know anyone who would like and could benefit from your catalog. As soon as a name is provided, fire off an information package… and send a thank you note to the customer who fed you the lead. Referrals make it easy to grow your business.

Provide discount cards for new customers. Offer a 10% to 15% discount on their first purchase and then make these available to your existing customers for distribution to others. Give them an extra reason for handing these discount coupons out.

Offer points towards free gifts, free premiums, for each discount coupon redeemed, or simply acknowledge them as a “builder” of your organization, complete with their picture and certificate, proudly displayed for all to see.
The best way to get customers to refer others is “in the moment” — when they’re still enamored with your product or your high level of personal service.

While customers are enjoying these positive emotions about your company, that’s the time to ask for a little favor. Ask… “Is there someone else you know, who might want to… grow their business by 37%this year? … get that older car looking showroom-clean? … transform any weed-filled lot into a lush green lawn and garden?

Simply fill in the end of the sentence with the big benefit you’ve just delivered on. Plant the seed of referrals and referrals will come your way.

Trying Not To Get Above Your Business

Trying Not To Get Above Your Business

Young men after they get through their business training, or apprenticeship, instead of pursuing their avocation and rising in their business, will often lie about doing nothing. They say; “I have learned my business, but I am not going to be a hireling; what is the object of learning my trade or profession, unless I establish myself?'”

“Have you capital to start with?”

“No, but I am going to have it.”

“How are you going to get it?”

“I will tell you confidentially; I have a wealthy old aunt, and she will die pretty soon; but if she does not, I expect to find some rich old man who will lend me a few thousands to give me a start. If I only get the money to start with I will do well.”

There is no greater mistake than when a young man believes he will succeed with borrowed money. Why? Because every man’s experience coincides with that of Mr. Astor, who said, “it was more difficult for him to accumulate his first thousand dollars, than all the succeeding millions that made up his colossal fortune.” Money is good for nothing unless you know the value of it by experience. Give a boy twenty thousand dollars and put him in business, and the chances are that he will lose every dollar of it before he is a year older. Like buying a ticket in the lottery; and drawing a prize, it is “easy come, easy go.”

He does not know the value of it; nothing is worth anything, unless it costs effort. Without self-denial and economy; patience and perseverance, and commencing with capital which you have not earned, you are not sure to succeed in accumulating. Young men, instead of “waiting for dead men’s shoes,” should be up and doing, for there is no class of persons who are so unaccommodating in regard to dying as these rich old people, and it is fortunate for the expectant heirs that it is so.

Nine out of ten of the rich men of our country to-day, started out in life as poor boys, with determined wills, industry, perseverance, economy and good habits. They went on gradually, made their own money and saved it; and this is the best way to acquire a fortune. Stephen Girard started life as a poor cabin boy, and died worth nine million dollars. A.T.

Stewart was a poor Irish boy; and he paid taxes on a million and a half dollars of income, per year. John Jacob Astor was a poor farmer boy, and died worth twenty millions. Cornelius Vanderbilt began life rowing a boat from Staten Island to New York; he presented our government with a steamship worth a million of dollars, and died worth fifty million.
“There is no royal road to learning,” says the proverb, and I may say it is equally true, “there is no royal road to wealth.” But I think there is a royal road to both. The road to learning is a royal one; the road that enables the student to expand his intellect and add every day to his stock of knowledge, until, in the pleasant process of intellectual growth, he is able to solve the most profound problems, to count the stars, to analyze every atom of the globe, and to measure the firmament this is a regal highway, and it is the only road worth traveling.

So in regard to wealth. Go on in confidence, study the rules, and above all things, study human nature; for “the proper study of mankind is man,” and you will find that while expanding the intellect and the muscles, your enlarged experience will enable you every day to accumulate more and more principal, which will increase itself by interest and otherwise, until you arrive at a state of independence. You will find, as a general thing, that the poor boys get rich and the rich boys get poor. For instance, a rich man at his decease, leaves a large estate to his family. His eldest sons, who have helped him earn his
fortune, know by experience the value of money; and they take their inheritance and add to it. The separate portions of the young children are placed at interest, and the little fellows are patted on the head, and told a dozen times a day, “you are rich; you will never have to work, you can always have whatever you wish, for you were born with a golden spoon in your mouth.”

The young heir soon finds out what that means; he has the finest dresses and playthings; he is crammed with sugar candies and almost “killed with kindness,” and he passes from school to school, petted and flattered. He becomes arrogant and self-conceited, abuses his teachers, and carries everything with a high hand. He knows nothing of the real value of money, having never earned any; but he knows all about the “golden spoon” business.
At college, he invites his poor fellow-students to his room, where he “wines and dines” them. He is cajoled and caressed, and called a glorious good follow, because he is so lavish of his money. He gives his game suppers, drives his fast horses, invites his chums to fetes and parties, determined to
have lots of “good times.” He spends the night in frolics and debauchery, and leads off his companions with the familiar song, “we won’t go home till morning.” He gets them to join him in pulling down signs, taking gates from their hinges and throwing them into back yards and horse-ponds. If the police arrest them, he knocks them down, is taken to the lockup, and joyfully foots the bills.

“Ah! my boys,” he cries, “what is the use of being rich, if you can’t enjoy yourself?”

He might more truly say, “if you can’t make a fool of yourself;” but he is “fast,” hates slow things, and doesn’t “see it.” Young men loaded down with other people’s money are almost sure to lose all they inherit, and they acquire all sorts of bad habits which, in the majority of cases, ruin them in health, purse and character. In this country, one generation follows another, and the poor of to-day are rich in the next generation, or the third. Their experience leads them on, and they become rich, and they leave vast riches to their young children. These children, having been reared in luxury, are inexperienced and get poor; and after long experience another generation comes on and gathers up riches again in turn. And thus “history repeats itself,” and happy is he who by listening to the experience of others avoids the rocks and shoals on which so many have been wrecked.

“In England, the business makes the man.” If a man in that country is a mechanic or working-man, he is not recognized as a gentleman. On the occasion of my first appearance before Queen Victoria, the Duke of Wellington asked me what sphere in life General Tom Thumb’s parents were in.

“His father is a carpenter,” I replied.

“Oh! I had heard he was a gentleman,” was the response of His Grace.

In this Republican country, the man makes the business. No matter whether he is a blacksmith, a shoemaker, a farmer, banker or lawyer, so long as his business is legitimate, he may be a gentleman. So any “legitimate” business is a double blessing it helps the man engaged in it, and also helps others. The Farmer supports his own family, but he also benefits the merchant or mechanic who needs the products of his farm. The tailor not only makes a living by his trade, but he also benefits the farmer, the clergyman and others who cannot make their own clothing. But all these classes often may be gentlemen.

The great ambition should be to excel all others engaged in the same occupation.

The college-student who was about graduating, said to an old lawyer:

“I have not yet decided which profession I will follow. Is your profession full?”

“The basement is much crowded, but there is plenty of room up-stairs,” was the witty and truthful reply.

No profession, trade, or calling, is overcrowded in the upper story. Wherever you find the most honest and intelligent merchant or banker, or the best lawyer, the best doctor, the best clergyman, the best shoemaker, carpenter, or anything else, that man is most sought for, and has always enough to do. As a nation, Americans are too superficial– they are striving to get rich quickly, and do not generally do their business as substantially and thoroughly as they should, but whoever excels all others in his own line, if his habits are good and his integrity undoubted, cannot fail to secure abundant patronage, and the wealth that naturally follows. Let your motto then always be “Excelsior,” for by living up to it there is no such word as fail.

 

10 Things Mark Twain Can Teach You About Adverting

10 Things Mark Twain Can Teach You About Adverting

“Many a small thing has been made large by the right kind of advertising.”

Advertising is life made to look larger than life, through images and words that promise a wish fulfilled, a dream come true, a problem solved. Even Viagra follows Mark Twain’s keen observation about advertising. The worst kind of advertising exaggerates to get your attention, the best, gets your attention without exaggeration. It simply states a fact or reveals an emotional need, then lets you make the leap from “small to large.” Examples of the worst: before-and-after photos for weight loss products and cosmetic surgery—both descend to almost comic disbelief. The best: Apple’s “silhouette” campaign for iPod and the breakthrough ads featuring Eminem—both catapult iPod to “instant cool” status.

“When in doubt, tell the truth.”

Today’s advertising is full of gimmicks. They relentlessly hang on to a product like a ball and chain, keeping it from moving swiftly ahead of the competition, preventing any real communication of benefits or impetus to buy. The thinking is, if the gimmick is outrageous or silly enough, it’s got to at least get their attention. Local car dealer ads are probably the worst offenders–using zoo animals, sledgehammers, clowns, bikini-clad models, anything unrelated to the product’s real benefit. If the people who thought up these outrageous gimmicks spent half their energy just sticking to the product’s real benefits and buying motivators, they’d have a great ad. What they don’t realize is, they already have a lot to work with without resorting to gimmicks. There’s the product with all its benefits, the brand, which undoubtedly they’ve spent money to promote, the competition and its weaknesses, and two powerful buying motivators—fear of loss and promise of gain. In other words, all you really have to do is tell the truth about your product and be honest about your customers’ wants and needs. Of course, sometimes that’s not so easy. You have to do some digging to find out what you customers really want, what your competition has to offer them, and why your product is better.

“Facts are stubborn things, but statistics are more pliable.”

In advertising, you have to be very careful how you use facts. As any politician will tell you, facts are scary things. They have no stretch, no pliability, no room for misinterpretation. They’re indisputable. And used correctly, very powerful. But statistics, now there’s something advertisers and politicians love. “Nine out of ten doctors recommend Preparation J.” Who can dispute that? Or “Five out of six dentists recommend Sunshine Gum.” Makes me want to run out and buy a pack of Sunshine right now. Hold it. Rewind.

“Whenever you find you’re on the side of the majority, it is time to reform.”

Let’s take a look at how these stats—this apparent majority—might have come to be. First off, how many doctors did they ask before they found nine out of ten to agree that Preparation J did the job? 1,000? 10,000? And how many dentists hated the idea of their patients chewing gum but relented, saying, “Most chewing gum has sugar and other ingredients, that rot out your teeth, but if the guy’s gotta chew the darn stuff, it may as well be Sunshine, which has less sugar in it.” The point is, stats can be manipulated to say almost anything. And yes, the devil’s in the details. The fact is, there’s usually a 5% chance you can get any kind of result simply by accident. And because many statistical studies are biased and not “double blind” (both subject and doctor don’t know who was given the test product and who got the placebo). Worst of all, statistics usually need the endless buttressing of legal disclaimers. If you don’t believe me, try to read the full-page of legally mandated warnings for that weight- loss pill you’ve been taking. Bottom line: stick to facts. Then back them up with sound selling arguments that address the needs of your customer.

“The difference between the right word and almost right word is the difference between lightning and a lightning bug.”

To write really effective ad copy means choosing exactly the right word at the right time. You want to lead your customer to every benefit your product has to offer, and you want to shed the best light on every benefit. It also means you don’t want to give them any reason or opportunity to wander away from your argument. If they wander, you’re history. They’re off to the next page, another TV channel or a new website. So make every word say exactly what you mean it to say, no more, no less. Example: if a product is new, don’t be afraid to say “new” (a product is only new once in its life, so exploit the fact).

“Great people make us feel we can become great.”

And so do great ads. While they can’t convince us we’ll become millionaires, be as famous as Madonna, or as likeable as Tom Cruise, they make us feel we might be as attractive, famous, wealthy, or admired as we’d like to think we can be. Because there’s a “Little Engine That Could” in all of us that says, under the right conditions, we could beat the odds and catch the brass ring, win the lottery, or sell that book we’ve been working on. Great advertising taps into that belief without going overboard. An effective ad promoting the lottery once used pictures of people sitting on an exotic beach with little beach umbrellas in their cocktails (a perfectly realistic image for the average person) with the line: Somebody’s has to win, may as well be you.”

“The universal brotherhood of man is our most precious possession.”

We’re all part of the same family of creatures called homo sapiens. We each want to be admired, respected and loved. We want to feel secure in our lives and our jobs. So create ads that touch the soul. Use an emotional appeal in your visual, headline and copy. Even humor, used correctly, can be a powerful tool that connects you to your potential customer. It doesn’t matter if you’re selling shoes or software, people will always respond to what you have to sell them on an emotional level. Once they’ve made the decision to buy, the justification process kicks in to confirm the decision. To put it another way, once they’re convinced you’re a mensche with real feelings for their hopes and wants as well as their problems, they’ll go from prospect to customer.

“A human being has a natural desire to have more of a good thing than he needs.”

Ain’t it the truth. More money, more clothes, fancier car, bigger house. It’s what advertising feeds on. “You need this. And you need more of it every day.” It’s the universal mantra that drives consumption to the limits of our charge cards. So, how to tap into this insatiable appetite for more stuff? Convince buyers that more is better. Colgate offers 20% more toothpaste in the giant economy size. You get 60 more sheets with the big Charmin roll of toilet paper. GE light bulbs are 15% brighter. Raisin Brain now has 25% more raisins. When Detroit found it couldn’t sell more cars per household to an already saturated U.S. market, they started selling more car per car—SUVs and trucks got bigger and more powerful. They’re still selling giant 3-ton SUVs that get 15 miles per gallon.

“Clothes make the man. Naked people have little or no influence on society.”

Who gets the girl? Who attracts the sharpest guy? Who lands the big promotion? Neiman Marcus knows. So does Abercrombie & Fitch. And Saks Fifth Avenue. Why else would you fork over $900 for a power suit? Or $600 for a pair of shoes? Observers from Aristotle to the twentieth century have consistently maintained that character is immanent in appearance, asserting that clothes reveal a rich palette of interior qualities as well as a brand mark of social identity. Here’s where the right advertising pays for itself big time. Where you must have the perfect model (not necessarily the most attractive) and really creative photographers and directors who know how to tell a story, create a mood, convince you that you’re not buying the “emperor’s clothes.” Example of good fashion advertising: the Levis black-and-white spot featuring a teenager driving through the side streets and alleys of the Czech Republic. Stopping to pick up friends, he gets out of the car wearing just a shirt as the voiceover cheekily exclaims, “Reason 007: In Prague, you can trade them for a car.”

Google’s New Algorithm Search: How it can affect your business.

Hold on to your hats, small business owners. Everything you thought you knew about SEO and making sure your customers could find your business online may not be true anymore. That’s thanks to Google’s recent adoption of Hummingbird, its new, more dynamic method for improving search results.

“The Hummingbird algorithm is significant as it changes Google from being a search engine to an information engine,” says Mert Sahinoglu, a partner in Chicago’s Falcon Living Real Estate. He has been a digital marketing consultant for over a decade and says that for the small business owner, “This means that they will have to provide more information and multimedia content to their Google+ profile.”

“It’s important to state that Hummingbird is not just an algorithm update,” adds George Zlatin, director of operations at Digital Third Coast Internet Marketing, a Chicago-based SEO consulting and marketing firm. “It is a structural update to the algorithm that affects 90 percent of search queries. To put that in perspective, when Google releases a normal algorithm update, that usually affects anywhere from one to three percent of queries. So this is much, much larger.”

Widespread smartphone and tablet use led to Hummingbird

“In mobile search, thanks to technologies such as the iPhone’s Siri, customers are asking more questions rather than typing keywords,” Sahinoglu explains. Keyword-based searching is still practiced by the majority of desktop users, but Sahinoglu expects this to change. “As Google improves Hummingbird, questions will replace keywords as customer confidence in getting the right answer for the question increases.”
Hummingbird may already be helping your small business

“If you create a lot of good content on your website that is relevant to your business you are more likely to get more traffic from that than pre-Hummingbird,” says Zlatin. “Hummingbird does not mean that Google doesn’t use traditional ranking factors anymore, such as keywords, backlinks to your site, or content. It is just a new framework put on top of it.”

Best practices for small businesses

It’s very important to understand that Hummingbird places a high value on information from Google+ profiles and social media platforms. This means your business may have some more work to do besides the creation and sharing of keyword-rich, unique content on your website and social media platforms.

“You should provide as much detail as possible in your Google+ Local profile, including opening/closing hours,” Sahinoglu says. Images are also becoming increasingly important. Sahinoglu recommends that profile photos should always be selected with marketing in mind. “Photos are definitely becoming the first impression a new customer sees about a business in the new Google.”

Hummingbird will also push small businesses to network with their geographic area customers or with their niche group of customers more on Google+, according to Sahinoglu. Another key factor to consider is your Google + Authorship authority. Google + Authorship is a verification that links online content to the person who wrote it. The more published content you have out there, the more important you become in Hummingbird’s eyes. You will get a bigger boost from content that appears on sites you don’t actually control.
Content is still king

“The best advice I can give small business owners is to really focus on adding unique content to their websites.” Zlantin says. “Talk about what you know. Talk about what customers are asking you. This type of content is going to bring more traffic from Hummingbird.” He adds, “There is no way you can predict all of the search terms people will write, so it’s better to just focus on writing content that is important to them.”

“Start building an extensive Q&A library about your products or services,” Sahinoglu recommends. “This could be a brand-related Q&A or a non-brand product/service Q&A. Optimize a unique page for each Q&A.”

Going forward: Be prepared for change

Google is continually refining and adjusting all of the algorithms they use to determine search results. This upgrade to Hummingbird is sure to be followed by others in the future. As a small business owner, maintaining awareness of these changes and implementing recommended best practices is the best way to ensure favorable search engine rankings.

Getting Positive Reviews on Yelp

How can you get honest, positive feedback to appear on Yelp or review portions of Google, Facebook, or TripAdvisor? It may sound daunting, but some say all small businesses need to do is ask.

“If you don’t ask, the likelihood of it happening is almost zero,” says Adi Bittan, chief executive and cofounder of Palo Alto, California-based OwnerListens.com, a company with an online tool that gives customers a direct line to a business’s owners via an app or text messages. “People are actually much nicer than many people give them credit for.”

Where to start? Listen up the next time a customer pays a compliment for great service or expresses satisfaction about a mistake that was quickly fixed. Translating pleasant, in-person encounters into positive social media capital is a matter of reading the signals your customers are giving and being direct about a request for help, Bittan says. If clients praise an employee, service, or product, that’s a cue that they’re likely open to doing more.

Bittan points to a series of Stanford University studies that show people underestimate how likely others are to agree to requests for assistance. In one, researchers concluded those who are approached for a favor are under social pressure to be benevolent, because saying no might them look bad—to themselves or others. (After all, everyone is sensitive to reviews.)

It’s that perception of altruism that motivates some reviewers, and that’s some of the surprisingly good news that might make your own foray a bit easier than expected. Jon Hall, chief executive and founder of Bloomfield, New Jersey-based Grade.us, has written extensively on the topic of customer reviews and says the vast majority are positive, regardless of the product, service, industry or online community. “There is no need to ask for a ‘good’ or ‘positive’ review. Just ask for a review, ask for feedback,” he says.
Hall’s company, as well as Bittan’s, tries to steer customer reviews toward a company’s preferred online destination. Grade.us uses a platform that directs customers to a landing page, where a business owner can “funnel” their feedback to a review site they care about most, be it Foursquare, TripAdvisor, Google+, Yelp, or a dozen more. Bittan’s service provides a direct channel to the business owner, where compliments or complaints are acknowledged in real time. Both aim to take the steam out of the fieriest of missives from angry clients: first, by making the process of filing good reviews easier for happy customers and swelling those numbers; second, by giving unhappy clients the attention they need from those who can actually help them.

For businesses now, the stakes are particularly high on Yelp, in more ways than one. The site has more than 100-million unique visitors a month worldwide, via its website and apps, and a recent Nielsen survey reported four out of five of its users consult the site before they spend money. A 2011 Harvard Business School survey found that restaurants that boosted their rating by one full star on Yelp saw their annual revenue increase five to nine percent.

But there’s also a very delicate balance small businesses must maintain when soliciting glowing reports.

For its part, Yelp discourages businesses from asking customers for positive feedback on the site. In its FAQ, it says “These self-selected reviews tell only part of the story, and we don’t think that’s fair to consumers. We would much rather hear from members of the Yelp community who are inspired to talk about their experiences without a business owner’s encouragement.”

Any savvy Internet user can spot the obvious inside jobs. But along with filters that try to weed out phony reviews, Yelp has been active in pursuing those attempting to game the system. In late 2012, the site launched what it termed a sting operation, and exposed dozens of businesses that solicited positive reports from undercover “elite” Yelp users with offers of cash payments. In September, the New York state attorney general fined 19 reputation management companies for fake online reviews on several major sites, including Yelp, Google Local, and CitySearch.

All of which makes a genuine rave more meaningful. So what’s the right way to ask for a review?

Bittar says do it “in the moment,” when the goodwill is fresh and top-of-mind. Here is some advice from her and Hall on how to approach a customer:
1. Explain why you’re asking. Put it at the bottom of receipts or in signage in your shop, and say something like “Please let the rest of the world know that we did a good job. Online reviews are one of the most important drivers of our business.”

2. Link it to a customer’s identity as a local shopper, or just a good person. Use messages like “We’ve been serving the [town name] for more than two decades” or “Please show your kindness and support by letting your social media followers know.”

3. Have a tangible reminder, and try to stay unbiased. Hall’s clients hand their customers a postcard asking them to write a review. It reads: “Help us. Help others. You’re invited to review X.”

Social media has given everyone a voice, for better or worse, but for small businesses, it’s how you deal with it that matters, Bittar says. “It still all comes down to giving great service,” she says. “And the way the world is going, the bar has been raised for everyone. You have to wow them. And it’s that much harder.”

The Power of Building Your Mailing List

The Power of Building Your Mailing List
Is having a mailing list really all that important?

You bet it is. Without a mailing list you are at the mercy of the search engines and their ever changing regulations. Don’t get me wrong, doing your SEO is vital to your business but it’s not the end of the story. The Power of Building Your Mailing List

If you don’t have a mailing list, your online business, once it gets off the ground, will eventually die. You can not sustain business without a customer base. Online or offline, repeat customers are the backbone of any business. It’s even more important online because the competition is greater and they probably have a list.

Your list is your best form of advertisement. The people who are on your list have been to your site and have an interest in your topic. You will have to remind them on a regular basis that your site is a place they like to visit.

Don’t bookmarks and favorites lists work the same way?

Not even close.

What happens when you get information about the most exciting piece of software ever created? You join the affiliate program to promote the software and add a link to your website Now you have to hope someone will find it and click on it. Of course, there is a lot of other information on your website so the likely hood of every one who comes to your site seeing that fantastic offer is pretty slim.

Let’s go even one step further. Lets say the super software is very cheap right now but the price is going up in a week. Now you add this information to your website and have to remember to go back and change it in a week to reflect the new price. If you forget to do this, you are going to get a lot of angry emails when your visitors buy the software and pay a lot more than you were advertising. The Power of Building Your Mailing List

OK, do you can see where you are going to have problems actually getting any sales from the super software?

Now, let’s go back to the first moment you heard about the super software and the fantastic price. You join the affiliate program and immediately send a notice about this great offer out to your list.

The people on your list get an email. They open the email and see one offer. A super special offer with an unbeatable price. They don’t see any other interesting information that may distract them. They see your offer and nothing else. They are totally focused on what you have presented to them. You tell them that this offer has a special price and they will have to act fast or pay more later.

Out of all the people who open your email, how many do you think are going to see this offer? 100% right? Of course. There isn’t anything else to see. You have just raised your profit potential by a huge margin.

Can you see how you are losing money by only having your website and not having a list? It’s pretty obvious isn’t it? So, we’re all in agreement, you do need a list.

How do you get this list?

First I want to tell you what you don’t do. You don’t go out and buy a safe list from some email address collector. These people don’t want your email and you will be reported for spamming. You will have to build your list from people who are interested in your business. The Power of Building Your Mailing List

Ask yourself this… who is interested in what you have to offer? The people who come to your website right? Yes! These people found your website by either doing a search in the search engines or were told about you from another site or a friend. In any case, they came to your site because you have the type of information that they are interested in.

While they are there, offer them the opportunity to join your mailing list. Have a sign up form on every page in a very prominent place. Tell your visitors that you will send them valuable information when it is available in exchange for their name and email address. The Power of Building Your Mailing List

Some people think you should offer a free incentive to get people to join your list. There is a lot of controversy on this subject. You will have to decide what is right for you.

The only thing I offer people for joining my lists is future information and offers. The people who join most of my lists know I am going to try to sell them something so when they see an email from me, they aren’t surprised when I ask them to get their credit card.

Be honest right from the start. Don’t make your list joiners think they are on a list of freebies if you are planning on selling them products. They will quit the list as soon as you send your first offer. Trying to trick people to join your list will leave you with a bunch of angry subscribers and no sales.

If your website looks professional and you have valid information on your site, people will want to hear from you again. They will gladly join your list so they won’t miss the great information you have to offer. The Power of Building Your Mailing List

Treat your business like a business, not a scam, and you will prosper.

Now go build your list before you lose any more money. The Power of Building Your Mailing List

Marketing mistakes You Should Avoid for Your Small Business

Marketing mistakes You Should Avoid for Your Small BusinessMarketing mistakes You Should Avoid for Your Small Business

Marketing mistakes You Should Avoid for Your Small Business. Many people rush into business thinking it will be easy to run, but very soon they realize that it is not as easy as it looks. A successful business is a finely tuned machine. In order to keep your business running smoothly it is important to avoid making mistakes.

Here are the 7 most common mistakes to avoid:

1.    Not having clear objectives: Many business people start a business without clear objectives. They fail to set realistic goals for their marketing and consequently set themselves up for failure. It is important to make a list of goals and objectives based on a quarterly time line. If you do not have company goals and objectives you are like a car driving without a road map. Make sure all employees are briefed on company objectives. When your employees are not properly prepared you will not be able to achieve company objectives. Marketing mistakes You Should Avoid for Your Small Business

2.    Neglecting to analyse your potential customers is a dangerous mistake. It can lead to many problems. When you do not analyse your customers wants and needs you do not know what products and services to develop for them. This will lead to targeting the wrong market and neglecting to understand your own niche market. It is important for any business to do their marketing analysis so that you can target your market and maximise your sales. Marketing mistakes You Should Avoid for Your Small Business

3.    Not testing: By not testing your sales copy and places you advertise with split testing your advertising, you will be losing sales. Split testing is simple to do but many businesses fail to do this. This results in a lot of wasted time and effort. If you do not test your ad copy and marketing promotions you will not have a proper idea of the ads and promotions that are pulling and what is not working. It is simple to do by placing 2 ads for the same product in a publication or website etc. You can then see which one is performing the best.

4.    Not budgeting: Budgeting is extremely important in business. Your business should never run out of money. This is especially true with your marketing and advertising ventures. It is important to have a monthly or quarterly budget for your marketing. Within that budget put aside money for each promotion you will be doing. Start small, test and then build on successes. This will allow you to always stay solvent and have enough for promotions.

5.    Giving up too soon: Companies go out of business at an alarming rate these days. One of the reasons is that the owners give up too soon. Just when success might be just around the corner they give up and decide to close the business down. In exactly the same fashion marketing promotions can fail. You need to give your promotions at least 3 months before you decide to scrap them. Some promotions will take longer than others to bring results. As always, test all marketing tactics before you launch a larger promotion. Patience is one of the hallmarks of business and you need to implement it. Marketing mistakes You Should Avoid for Your Small Business

6.    Poor sales copy: How often have you wanted a product but when you read the sales page you had serious doubts? Poor unprofessional ad copy will cost you sales. In fact without good sales copy you will not be able to sell effectively at all. It is critical to your business to get this right. If necessary get an experienced copywriter to do this. It is worth the investment, as you will see returns when you make sales.

7.    Not screening your employees carefully: To handle the extra load for the Christmas season you will need to hire new employees. It is very important not to rush into this. There is no dearth of people needing employment but you need to screen them carefully before hiring. One rude customer service agent can cost you customers. Do not take this type of risk. You want to preserve the integrity of your company at all times and screening employees is the way to achieve this. You will then be able to build a core of loyal professional employees that will be an asset to the company.

The golden rule is to diversify. You should always use multiple forms of marketing promotions in your business. Do not just do one or two promotions and then wait for results. This will slow company growth and your business will stagnate. The last thing you need is to slow your marketing in the Christmas season. So remember to diversify and enjoy the increase in sales. Marketing mistakes You Should Avoid for Your Small Business

By avoiding these mistakes you will take your company to the success you deserve. You will be able to have year round success for your business and really be able to cash in on the Christmas season. So plan ahead and be careful not to make these common mistakes. This article is brought to you by Apple Capital Group, Inc. Marketing mistakes You Should Avoid for Your Small Business